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SUPPORT
We're here to help.
Our Customer Care team is ready to assist with any questions or concerns.
Contact us
We typically reply within 1–2 business days. To help us resolve your issue faster, please include your device, app version, and a short description of what happened.
Contact form
Sending a diagnostic report
If our team asks for a diagnostic report, you can send one directly from the app: open Settings → Diagnostics → Send report. The report bundles recent connection logs and app state so we can investigate faster. You can review what's included before sending.
Common topics
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Pairing a device — make sure Bluetooth is on, then scan the QR code on your device or select it from the nearby devices list.
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Firmware updates — keep the app open and your device nearby during an update, and don't power the device off until it completes.
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Account & data deletion — you can delete your account and associated data anytime from Profile → Delete account, or by emailing us.
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Notifications — if you're not receiving alerts, check that notifications are enabled for NOCCA Connect in your phone's settings.
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